FAQ

The Ins And Outs of How We Do Business

Billing & Pricing

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Payments Accepted

B&A Janitorial Services has service payments options with cash, money order, Cash App and PayPal and on our website for your convenience.

B&A Janitorial Services now accepts online payment through PayPal. You can pay using your Visa, Mastercard, Discover card or American Express. Please use the Pay Now button to select the appropriate amount.

PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute. Depending on your processor, Payflow Pro also supports level 2 and level 3 Purchasing Cards (P-Cards). Check cards or debit cards with either a Visa or MasterCard logo are supported and treated just like a credit card.

Card types that are currently not compatible with PayPal Merchant Services are:

  • Procurement and private label credit cards (such as a department store credit card).

  • Debit cards requiring a numeric password and pin-pad for entry.

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Cancellation Policy

If a cleaning appointment is cancelled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning's cost will be charged. If an open ended (hourly) cleaning is cancelled less than 48 hours in advance, a cancellation fee of $75.00 will be charged.

If a cleaning is rescheduled by the client less than 48 hours in advance, rather than cancelled, a fee of $25.00 will be charged.

Satisfaction Guarantee

B&A Janitorial Services strives to provide outstanding cleaning services for our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 48 hours of service in order for us to address and correct the problem.

If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one half hour of cleaning services at no extra charge to compensate for your inconvenience.

If we do not receive notice of a problem within 48 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience.

If you have purchased hourly cleaning, we can only guarantee that a cleaner will stay for the specified amount of time. We may not be able to complete all tasks if time runs short. Therefore, if the problem involves the time needed to complete the cleaning service rather than the quality of the service itself, we can only correct the problem if you purchase additional cleaning time.

Our Company

BA Janitorial offers a full range of janitorial services including: Commercial Cleaning, Residential Cleaning, and Construction / Real Estate Cleanup.

Head Office

Lake Saint Louis, Missouri

Service Hours

24/7

Servicing the Greater St.Charles, Metropolitan St. Louis, and Illinois areas

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© 2018 by B&A Janitorial Services, LLC

636-283-0083

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